HP Reviews

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45 customer reviews

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HP

Note: The star rating (1.1 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

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45 Customer Reviews

by Nora960

Sep 18, 2022

AWFUL AWFUL AWFUL!!!

I am on the 4th round of telephone calls to their customer support who have told me they will take a certain action and then not bothered. The last time on Friday when I asked to speak to management i was promised I would receive a phone call between 1 and 2 and of course they didn't call I even said to the person taking the call 'I know no one is going to call me' and he said 'I can assure you they will!!' Its SO frustrating!!!! My laptop is under a year old and has not worked properly for about 4 months. I can see why there are so many awful reviews. Totally unacceptable customer service. Its a total joke! Sort it out HP

by Monica690

Sep 17, 2022

Brought a printer and my god the…

Brought a printer and my god the instructions are in every language but English the little that is in English won't help you do more than turn it on.
I watched YouTube videos and It Just won't connect to my device even following the YouTube video.
There customer services are only open Mon- Friday 9-5 extremely unhelpful ready to send this crap back
Can't log in for online support as it's asking for serial number to access it and it doesn't recognise it ...they really don't want to help people do they

by Cherly J.

Sep 17, 2022

Absolutely diabolical customer service.

Absolutely diabolical customer service.

I bought a HP laptop from their website at the beginning of August. It wasn't right for me and the fan was too noisy so I initiated a return within 14 days through the website. I was told HP would be reaching out with further information and was allowed to pick a return date for Parcelforce to come and collect the laptop. That date came and went, no collection. I decided to sit tight as was told HP would contact me about the return and had yet to hear anything, despite having booked the collection date that had now passed.

A week later, I get a text from Parcelforce saying they will collect my package the next day. I am not even in the country at this point. I had stupidly assumed they would give me the option to choose another date after not collecting on my 1st preference. There's no contact details for Parcelforce in the text and I still haven't heard from HP. That date passes, no text to advise of the collection attempt after that and still no contact from HP. When I return from holiday I go back in to my account and it doesn't even mention I've initiated a return. When I tried to initiate another return, it told me I couldn't return it anymore. Live chat didn't worm, neither did WhatsApp, so I ended up spending half an hour on the phone to get through to three different departments and am finally told by a nice bloke called Dave that he will email me a return postage label for me to send it back myself.

I breathe a sigh of relief at this point. But no, no returns postage label is emailed to me, instead an automated email in about seven different languages comes through with a link to their returns policy page. Which is of absolutely no use to me, hence why I called them!

Needless to say I have emailed a complaint to their post sales inbox, raised three cases through their website and I have still yet to actually be contacted by anyone.

I am beyond disgusted with this customer service and will be doing some research to see if HP are covered under consumer duty and are regulated by anyone I can chat to.

The fact you have to login to their website to even attain their contact details is somewhat suspicious. Really, really disappointed and worn out by this whole experience. I will never buy through them again.

by Wallace284

Sep 16, 2022

I'm disappointed to be writing this…

I'm disappointed to be writing this feedback as the product (brand-new PC) and many aspects of the loaded software look good. However, the technical support (via WhatsApp) - was very, very slow. To make things worse, I was left 'hanging' for 40 mins mid-chat. I followed up by using the phone support - two attempts. Both involved a complete wipe and re-load of the system. In a third attempt - the tech support guy seemed to have no record of what had already been done. He concluded that I should seek replacement / refund and gave me another number to call. That number - 'in a queue' for 40+ mins - then gave up. Tried again - next day - more than 1 hour.
During that wait - I read Trustpilot reviews - and changed my mind from replacement - to refund.
That's what I have done. We'll see what happens. The PC is to be collected in about a week. Such a pity hp!! You need to spend some money on your after-sales support.....

by Alice958

Sep 16, 2022

Horrible build quality they dont stand behind product

They dont stand behind product. Do yourself a favor never buy a thing from them. It doesnt get much worse

by Victoria W.

Sep 16, 2022

The greediest

The greediest, grabbiest, most disgusting & useless company out there. All they want is for you to sign up to their online ink subscription - which is more expensive than anywhere else on the internet. Crooks.

by Claire R.

Sep 16, 2022

HP Docking Station

I bought a docking station that #1 didn't have an HDMI port. Which is pathetic in of itself; so I went ahead and bought a WGA chord to connect my station to my monitor.. the loading dock doesn't project my laptop onto my monitor.. I double checked and confirmed the docking station is compatible with my laptop. I tried calling tech support; the automatic answering service voice recognition is terrible. there is no control put in place to speak to a representative so you have to sit through the automated service go through everything.. then when I actually spoke to someone, I got transferred to 3 different people, having to re-provide my serial number, reason for calling each time.. then they finally said oh we can probably help but you'd have to pay for the service.. HP as a company is borderline pathetic to begin with, I only had to buy this because this was for a work laptop.. but the pathetic customer service they have brought it to a new low.. essentially give you a fault product, then you have to pay them to fix it.. this should be illegal.

by Holt573

Sep 16, 2022

Ridiculous!

If it was possible to leave a lower number I would. The warranty process for a printer is ridiculous. Agents that know nothing leading you through steps that prove nothing. No logic to any of it. Just wasting your time while they manage three of four chats at a time. Wasting your time. No results. hoping you just go away.

by Horton957

Sep 15, 2022

If I could rate them 0 Stars I would!

I honestly don't know where to start. If youre thinking of buying something from HP, DONT! I brought a £3000+ pc from HP in January and have had issues with it for the last four months at this point. I contacted them two months into me having the issue, the first month of my time was wasted trying to make sense of what the Whatsapp team were trying to say and what to do, they very clearly have no idea what their job is and are just following some sort of help sheet to tell people what to do. I spent a month going back a forth with HP Support on WhatsApp because they clearly were incapable of contacting DPD to come and collect my faulty device. So after begging for a further two days I was finally able to cancel the repair order because it was not worth the effort I was putting in because they simply did not care! I then contacted hp over the phone for support and finally got somewhere after being ignored 3 times and them failing to call me back another 4 times but I finally was able to make another repair order with them because the finally believed that the pc had to be seen by someone (which I had told them from the start). Now I am at the point where HP are incapable of sending out the right size box for the pc, they have now 3 times sent out the same box that is half the size of the pc it's self I have offered to read them the dimensions from their own website if they need to know how big the pc is but 3 times now DPD had arrived with the same flimsy plastic box first time we told them it was too small the second time they brought a unprotected plastic box then the third time they brought the same box back with padding it in, which again was half of the size of the pc. Somebody needs to take over their support team and hire people who know what they're doing and can actually help you because at this point in time you'd get more help from asking a bunch of toddlers what the issue with your faulty product from them is.

Oh and if you ask to speak to someone higher up you are given the support teams phone number so yeah not too sure what I'm supposed to do with that, at this point its been 3 almost 4 months of my time wasted and I am seriously thinking about taking legal action!!!

by Leah94

Sep 15, 2022

Horrible

Read the other reviews - HP sucks! I hate them and it’s such a pain to contact a HUMAN!

Questions & Answers

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Q:

What would be the best Spectre laptop from HP?

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Q:

How easy is it to get a hold of customer service at HP?

A:

You might as well forget it. You get sent on a trip of runarounds that can quite literally last for hours.

by Carolyn M. - February 11, 2022

A:

It is a nightmare trying to get any kind of customer service from HP. Their online system sends you in an endless loop, but so does the phone service. I was shunted to five different departments in one visit; and incidentally, there is one spot where you are supposed to hit 1 and then enter your case number... except what happens when you hit 1 is that the whole menu repeats. If you hit 2 or 3, your other options, nothing at all happens And that is how I lost six hours of my life that I will never get back.

by Dianne C. - December 03, 2020

A:

Totally impossible unless you buy a smart assistant

by Derek Mitchelle - May 18, 2020

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Q:

Are there other similar companies to HP that are less expensive or better?

A:

I'm sure there're. So please look for them because I can't even fathom the concept that they could be any worse than HP.

by Jacob E. - February 11, 2022

A:

Stay away from HP. They sell you refurbished HP products under the guide of 'new.'

by Bruce Hall - June 26, 2019

A:

Not sure._____________________________________________

by Lee S. - February 25, 2019

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Q:

What made you choose HP over similar businesses?

A:

I'm old and remember the HP of 20 years ago. Boy has time changed this company.

by Ellen Hayes - February 11, 2022

A:

Price but DONT DO IT! My latest HP is garbage! They won't even fix a problem it's had from the get go because it's out of warranty couple days... five to be exact! I would have thought they would have made an exception when they know it has been screwed up from the beginning but apparently there is no customer service at HP. Once the sell is over you are on your own! No more HP for me! Cannot buy for someone he will not stand behind their product!

by Dean - July 29, 2020

A:

Their long-standing reputation. Boy, was I wrong. Stay away from HP. They sell refurbished products under the guise of 'new.'

by Rafael Garza - June 26, 2019

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